Shipping policy

Shipping Policy

Thank you for shopping with Reward Your Skin! As a small family business, we take great care in preparing and shipping every order.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Times (Canada)

• Standard Shipping — $15.75 CAD | 3–5 business days
• Express Shipping — $20.00 CAD | 1–2 business days
• Free Standard Shipping — on orders over $75.00 CAD

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.

Delays

We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to help.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at rewardyourskin@gmail.com. As a small family business, we aim to respond within 72 hours and will work with you to resolve the issue.

Contact Us

Have questions about your shipment? Reach us at rewardyourskin@gmail.com. We respond within 72 hours.